Privacy Policy

Effective Date: 1st April 2025

Novum Life is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us or use our website: www.novumlife.com.au

1. What We Collect

Personal Information

We may collect personal information that you provide directly, including but not limited to:

Your name

Email address

Contact Number

Billing and Shipping Address

Payment Information (processed securely via Shopify and payment gateways)

Information shared via forms, emails, or account registration

Usage Data

We may automatically collect certain information about your visit to our website, including:

IP address

Browser type and version

Device type and operating system

Pages visited and time spent on the site

Date and time of access

Referring website

Actions taken (e.g., clicks, purchases)

2. How We Collect Information

When you place an order

When you sign up for our newsletter

When you contact us directly

Through website analytics and cookies

Via advertising platforms (e.g., Google Ads, Meta Ads)


3. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfil your orders

To communicate with you (e.g., order updates, customer support)

To send you marketing communications (you may opt out at any time)

To personalise your experience on our website

To analyse usage trends and improve our website and services

To comply with legal obligations

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how you interact with our website. These may be used for:

Site functionality and performance

Tracking conversions and ad performance

Personalising content and offers

You can manage your cookie preferences through your browser settings.



5. Advertising and Analytics
We use third-party tools such as:

Google Ads and Google Analytics

These services may use cookies, tags, and tracking technologies to collect or receive data about your interactions with our site and other websites. This helps us measure the effectiveness of our ads and tailor them to your interests.

You can opt out of personalised advertising by adjusting your settings at:

Google Ad Settings

Your browser’s Do Not Track (DNT) setting or via cookie consent tools

6. Sharing Your Information

We may disclose your information to:

Trusted service providers who help operate our website and services (e.g., Shopify, logistics providers, payment gateways)

Advertising and analytics providers for marketing purposes

Legal authorities, if required by law or to protect our rights


We never sell your personal information.

7. How We Store and Protect Your Data

We store data on secure platforms (such as Shopify) and take reasonable steps to:

Protect data from misuse, interference, and unauthorised access


Ensure any shared data is handled according to this policy

Please note: No internet-based system can be guaranteed 100% secure, though we follow industry standards.

8. Your Rights

Under the Australian Privacy Act, you have rights to:

Access the personal information we hold about you

Request corrections to your data

Request deletion, subject to any legal obligations

To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions, requests, or complaints regarding your personal information or this Privacy Policy, please contact us via the contact form below or emailing direct to lloyd@novumlife.com.au

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.